Terms of Service

1. About these Terms

These Terms of Service (“Terms”) govern your access to and use of the Invegent content platform, including the Invegent Publisher application (together, “the Service”). They form a binding agreement between you (“you”, “the Client”) and Invegent (“we”, “us”, “our”).

By engaging us, using the Service, or authorising us to publish content on your behalf, you agree to these Terms. If you are agreeing on behalf of a business, you confirm you have authority to bind that business.

These Terms should be read together with our Privacy Policy.

2. About Invegent

Invegent is a content intelligence platform operated by INVEGENT PTY LTD, a proprietary company registered in New South Wales, Australia.

3. The Service

Invegent ingests industry signals, generates social media content using automated and artificial-intelligence systems, and schedules and publishes that content to social media accounts you own or control — primarily for businesses in the NDIS and property sectors.

The Service may include content generation, scheduling, publishing, asset management and performance reporting. We may add, change or withdraw features at any time.

4. Your accounts and authority

To use the Service you must connect one or more third-party social media accounts (for example Facebook Pages, Instagram business accounts, LinkedIn pages or YouTube channels).

You represent and warrant that:

• you own or are properly authorised to manage each connected account;
• you have authority to grant us permission to publish to those accounts on your behalf; and
• your grant of that permission does not breach any agreement with a third party.

You may revoke our access at any time through the relevant platform’s own settings. Doing so will stop publishing to that account.

5. Your content and brand assets

You retain ownership of all logos, images, video, copy, brand guidelines and other materials you supply (“Client Materials”).

You grant us a non-exclusive, royalty-free licence to store, reproduce, adapt and publish the Client Materials for the sole purpose of providing the Service to you. This licence ends when your engagement ends, except to the extent we must retain material to meet a legal obligation.

You warrant that you hold the necessary rights in the Client Materials and that our use of them as contemplated by these Terms will not infringe any third party’s rights.

6. AI-generated content — review and approval

Accordingly:

• You are responsible for reviewing content before it is published, and for the content of anything published to your accounts, whether or not you reviewed it in advance.
• Where you enable automated or scheduled publishing without prior review, you accept that content may be published without your individual approval, and you accept responsibility for it.
• We do not warrant that generated content is accurate, complete, original, or fit for any particular purpose.
• You should not treat generated content as professional, clinical, financial or legal advice.

7. Your regulatory responsibilities

You are solely responsible for ensuring that content published to your accounts complies with all laws, regulations, codes and professional obligations that apply to your business. We do not provide regulatory, compliance, clinical, financial or legal advice, and any “compliance-aware” feature of the Service is an aid only — it is not a compliance assurance, audit or sign-off.

Depending on your sector, this may include (without limitation):

• the NDIS Code of Conduct, NDIS Practice Standards, and NDIS Quality and Safeguards Commission requirements, including restrictions on how supports and services are advertised;
• AHPRA advertising requirements for regulated health services, including the prohibition on using testimonials in advertising;
• Therapeutic Goods Administration requirements where therapeutic claims are made;
• Australian Consumer Law prohibitions on misleading or deceptive conduct;
• property, real estate and financial services advertising rules; and
• privacy obligations relating to participants, patients, clients or customers, including obtaining consent before their image, story or information is used.

You must not supply us with, or direct us to publish, personal or sensitive information about any individual unless you have obtained that individual’s informed consent.

8. Third-party platforms

The Service depends on third-party platforms including Meta (Facebook, Instagram, Threads), LinkedIn and YouTube. Your use of those platforms is governed by their own terms and policies, and you remain responsible for complying with them.

We do not control those platforms. We are not responsible for, and give no warranty in respect of, any platform outage, API change, rate limit, policy change, content removal, reduced distribution, account restriction or account suspension — including where it affects the Service or content we have published for you.

9. Acceptable use

You must not use the Service to create or publish content that is unlawful, misleading, defamatory, discriminatory, harassing, obscene, or that infringes another person’s rights; that impersonates any person or business; that breaches a platform’s terms; or that you are not authorised to publish.

We may refuse, remove, or decline to publish any content at our discretion.

10. Fees and payment

Fees, billing frequency and any minimum term are as set out in your quote, proposal, order form or invoice. Unless stated otherwise, fees are in Australian dollars and exclusive of GST, and invoices are payable within the period stated on the invoice.

We may suspend the Service where an invoice remains unpaid after we have given you notice and a reasonable opportunity to pay.

11. Term, suspension and termination

Either party may terminate the engagement by giving the notice specified in your order form, or if none is specified, 30 days written notice.

We may suspend or terminate immediately if you materially breach these Terms, if we reasonably believe your use exposes us or a platform to legal or regulatory risk, or if required by a platform or by law.

On termination we will stop publishing on your behalf. You should revoke our platform access. Sections 5 (as to warranties), 6, 7, 12, 15, 16, 17, 18 and 20 survive termination.

12. Intellectual property

We retain all intellectual property rights in the Service, including our software, models, prompts, workflows, templates, and any underlying systems — nothing in these Terms transfers them to you.

Subject to payment of applicable fees, we assign to you the intellectual property rights we hold in the final content deliverables published to your accounts, excluding any of our pre-existing or generic materials embedded in them, for which we grant you a perpetual, non-exclusive licence to use in connection with your business.

We may use de-identified, aggregated performance data to operate and improve the Service.

13. Privacy and data

We handle personal information in accordance with our Privacy Policy and, where they apply to us, the Australian Privacy Principles under the Privacy Act 1988 (Cth).

14. Availability

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may perform maintenance, and may change or discontinue features.

15. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

Where our liability may be limited under the Australian Consumer Law, and to the extent permitted, our liability for a failure to comply with a consumer guarantee in respect of services is limited, at our option, to resupplying the services or paying the cost of having the services resupplied.

16. Limitation of liability

Subject to section 15, and to the extent permitted by law:

• neither party is liable for indirect, special or consequential loss, or for loss of profit, revenue, goodwill, business opportunity or anticipated savings; and
• our total aggregate liability arising out of or in connection with these Terms is limited to the total fees paid by you to us in the 12 months immediately before the event giving rise to the liability.

We are not liable for loss arising from your failure to review published content, from your breach of section 7, or from the acts, omissions or policies of a third-party platform.

17. Indemnity

You indemnify us against any claim, loss, liability, cost or expense we incur arising from your breach of these Terms, from Client Materials you supply, from content published to your accounts where the loss arises from your regulatory or professional obligations, or from your breach of a third-party platform’s terms — except to the extent we caused or contributed to it.

18. Confidentiality

Each party must keep the other’s confidential information confidential and use it only for the purposes of these Terms, except where disclosure is required by law or to professional advisers under equivalent obligations.

19. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page. Where changes are material, we will notify you by email or in the Service.

Continuing to use the Service after a change takes effect means you accept the updated Terms.

20. Governing law

These Terms are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that State and the courts of appeal from them.

21. Contact us

For any questions about these Terms, please contact:

We will respond to all enquiries within 30 days.